Question 1

What is a Class Action?

Accepted Answer

A class action is a lawsuit in which one or more individuals called plaintiffs
sue on behalf of other persons or entities who have similar legal claims. These
persons or entities are referred to as a class or class members. In a class
action, one court resolves the issues, legal claims, and/or defenses for all
class members in a single lawsuit, except for those persons or entities who ask
in writing to be excluded from the class.

Question 2

What Is this Lawsuit About?

Accepted Answer

Plaintiff Kirk Layne alleges that Bank of America violated certain provisions of
the EFTA by: (a) improperly denying their claims of unauthorized electronic fund
transfer(s) related to debit card and ATM transactions; (b) failing to provide
sufficient written explanation regarding the basis for the denial(s); and (c)
failing to provide, on request by accountholders, the documents it relied on in
denying their claim(s). The Amended Complaint in this Action is posted on the
Settlement Website and contains the allegations and claims asserted against Bank
of America.

Bank of America denies that it violated any law or did anything wrong but has
agreed to settle the lawsuit to avoid the cost, delay, and uncertainty of
litigation. The Settlement is not an admission of wrongdoing.  The Court has not
determined who is right.

Plaintiff filed this case as a proposed class action. When the Parties reached
this proposed Settlement, the Court had not decided whether the case could
proceed as a class action.

Question 3

What benefits does the Settlement provide?

Accepted Answer

Settlement Class Members are eligible for the following benefits:

Monetary Relief: Bank of America has agreed to provide $2,000,000 (the
Settlement Fund) to fund (a) payments or Account credits to Settlement Class
Members who file a valid and timely Claim Form; (b) any award of attorneys’
fees, costs, and expenses; (c) settlement administration costs; and (d) a
service award to the named Plaintiff in this lawsuit.

Prospective Changes: In addition to this monetary relief, Bank of America has
agreed to implement changes to the written communications sent to Accountholders
whose claims of unauthorized electronic fund transfers related to debit card or
ATM transactions are denied.

A detailed description of the Settlement benefits can be found in the Settlement
Agreement.
[https://angeion-public.s3.amazonaws.com/www.eftabankingsettlement.com/docs/3+Settlement+Agreement.pdf]

Question 4

How Do I Know if I’m a Member of the Settlement Class?

Accepted Answer

If you received Notice of the Settlement from a postcard or email addressed to
you, then the Parties believe you may be in the Settlement Class.

You are a member of the Settlement Class if you submitted a dispute or claim to
Bank of America of an unauthorized electronic fund transfer(s) related to a
debit card or ATM transaction and Bank of America denied that claim between May
6, 2023, and July 14, 2026.

Question 5

If I Am a Settlement Class Member, What Are My Options?

Accepted Answer

If you are a Settlement Class Member, you have four options.

Option 1: Submit a Claim Form for Payment.

To be eligible for a payment or account credit, you must submit a timely and
valid Claim Form. Settlement Class Members who submit timely and valid Claim
Forms will receive a pro rata (meaning equal) portion of the Settlement Fund,
after the deduction of costs of notice and administration, any Court-approved
attorneys’ fees, costs, and expenses, and any Court-approved Service Award to
the Plaintiff. You can submit a claim by signing the Claim Form you receive in
the mail, carefully tearing at the perforation, and putting the Claim Form in
the mail. You can call 1-888-274-4284 to ask the Settlement Administrator to
send you a Claim Form or click here [/submit-claim] to access and submit the
Claim Form online.

If you submit a Claim Form in the mail, it must be postmarked no later than
DECEMBER 11, 2026 and mailed to:

Dennie, et al. v. Bank of America, N.A. 
ATTN: Claim Forms
EFTA Banking Settlement Administrator
1650 Arch Street, Suite 2210,
Philadelphia, PA 19103

If your address that you submit on your Claim Form changes, you must contact the
Settlement Administrator to provide a current address or you may not receive
your Settlement Class Member Payment if it’s made by check instead of Account
credit.

You can also submit a Claim Form here [/submit-claim] by entering your Claimant
ID. Online Claim Forms must be submitted by 11:59pm PT on DECEMBER 11, 2026.
Your Claimant ID can be found on the postcard and/or email notice you received.

If you submit a Claim Form, even if the Settlement Administrator finds the Claim
Form is invalid, you agree to stay in the Settlement Class and give up any right
to sue Bank of America as part of any other lawsuit about the claims resolved in
the Settlement.

Option 2: Exclude yourself from the Settlement.

You have the right to not be part of the Settlement by excluding yourself or
“opting out” of the Settlement. If you wish to exclude yourself, you must do so
on or before NOVEMBER 30, 2026, as described below. You do not need to hire your
own lawyer to request exclusion from the Settlement Class. If you exclude
yourself from the Settlement Class, you give up your right to receive any
monetary benefits as part of this Settlement, and you will not be bound by any
judgments or orders of the Court, whether favorable or unfavorable. However, you
will keep any rights you may have to sue Bank of America separately for the same
legal claims that are being released in this Settlement.

To exclude yourself from this Settlement and preserve any right you may have to
bring a separate lawsuit about the claims being released in this Settlement, you
must make a request to be excluded in writing and  mail the request to:

Dennie, et al. v. Bank of America, N.A. 
ATTN: Exclusions
EFTA Banking Settlement Administrator
P.O. Box 58220
Philadelphia, PA 1910

A request for exclusion must be postmarked on or before NOVEMBER 30, 2026.

Your request for exclusion must contain the following:

1. The name of the case, Dennie, et al. v. Bank of America, N.A.;
 2. Your name and address;
 3. A statement that you wish to be excluded from the Settlement, such as: “I
    request exclusion from the Settlement”; and
 4. Your signature.

If an Account has more than one Accountholder, and one Accountholder opts out,
then all Accountholders on that Account will be deemed to have opted out of the
Settlement with respect to that Account, and no Accountholder will be entitled
to a payment or credit under the Settlement.

The Settlement Administrator will file your request for exclusion with the
Court. A request for exclusion must be exercised individually and not on behalf
of a group.

Option 3: Object to the Settlement.

The full terms of the Settlement can be found on the Important Documents
[/important-documents] page of this website.  If you think the terms of the
Settlement, the requested attorneys’ fees and expenses, and/or the Service Award
to the Plaintiff are not fair, not reasonable, or not adequate to the Settlement
Class Members, you may submit a written objection. If you object to the terms of
the Settlement, you cannot request exclusion from the Settlement and will still
be bound by the terms of the Settlement and all rulings and orders from the
Court.

To object to the terms of the Settlement, Class Counsel’s request for attorneys’
fees and costs, and/or Service Award to the Plaintiff, you must both

(a) file a written objection with the Court by November 30, 2026, or send it to
the Court postmarked by November 30, 2026 at the following address:

Hon. Max O. Cogburn Jr.
319 U.S. Courthouse Building
100 Otis Street
Asheville, NC 28801

and

(b) send a copy of the written objection to the Settlement Administrator,
Angeion Group, at the following address:

ATTN: Objections
EFTA Banking Settlement Administrator
P.O. Box 58220
Philadelphia, PA 19102

The objection should include:

1. The name of the case and case number;
 2. Your full name, address, telephone number, and e-mail address;
 3. A written statement of the grounds for the objection, including any legal
    support;
 4. The name and contact information of any and all attorneys representing,
    advising, or in any way assisting you in connection with the preparation or
    submission of your objection or who may benefit from the pursuit of your
    objection;
 5. A statement advising whether you and/or your lawyer intend to appear and/or
    address the Court at the Final Approval Hearing; and
 6. Your signature.

If you submit an objection and the Court approves the Settlement, you will be
bound by any decisions and orders from the Court and by the terms of the
Settlement. If you do not want to be bound by the decisions and rulings by the
Court, you must file a request for exclusion and not an objection.

Option 4: Do Nothing Now. Stay in the Lawsuit.

You have the right to do nothing. If you do nothing, and if the Settlement
becomes final, you will not be eligible for a Settlement Payment and you will
give up your right to sue Bank of America for the claims released by Settlement
Class Members (see the next section below).

FAQs

Basic Information

Basic Information

1. What is a Class Action?

2. What Is this Lawsuit About?

3. What benefits does the Settlement provide?

4. How Do I Know if I’m a Member of the Settlement Class?

5. If I Am a Settlement Class Member, What Are My Options?

6. If I Do Not Exclude Myself from the Settlement, What Claims Am I Giving Up?

7. Who Is Representing the Settlement Class Members, How Will the Lawyers Be Paid, and What Will the Plaintiff Receive?

8. When and Where will the Court Decide Whether to Approve the Settlement?

9. Do I need to Attend the Final Approval Hearing?

10. How Do I Find Out More About This Lawsuit?